{
  "page": {
    "id": "s16nfs5n7nmw",
    "name": "CData Cloud",
    "url": "https://status.cdata.com"
  },
  "status": {
    "indicator": "none",
    "description": "All Systems Operational"
  },
  "components": [{"status":"operational","name":"Connect AI","created_at":"2022-08-29T21:46:26.780Z","updated_at":"2025-10-29T17:43:18.215Z","position":1,"description":null,"showcase":false,"start_date":null,"id":"1t0bp63pgrrq","group_id":null,"page_id":"s16nfs5n7nmw","components":["xy0t4sjcb164","5g5nshkzgr2f","m6gljncxnq1n","7f4pqzfsgmgy","r2zh6dh96msq","897fjww5ggt5","vzz06kn20wpc","y5lws6tndjkv"]},{"status":"operational","name":"Sync Cloud","created_at":"2024-07-30T19:42:10.567Z","updated_at":"2026-09-27T03:00:33.545Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"1r8hrpt7g1sg","group_id":null,"page_id":"s16nfs5n7nmw"},{"status":"operational","name":"Arc Cloud","created_at":"2024-07-30T19:42:21.142Z","updated_at":"2026-09-27T03:00:33.567Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"sb931g57jjvl","group_id":null,"page_id":"s16nfs5n7nmw"},{"status":"operational","name":"Auth0","created_at":"2025-07-18T15:34:08.629Z","updated_at":"2025-07-18T15:34:16.874Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"hqcml7yklg8k","group_id":null,"page_id":"s16nfs5n7nmw","components":["gjc5565r7jxx","s1gjvwr1pl0m","cl36jyjnq7vc","48h4l22g5lng"]}],
  "incidents": [{"name":"Scheduled Maintenance of Arc/Sync - Upstream Provider","status":"completed","created_at":"2026-09-27T02:00:33.338Z","updated_at":"2026-09-27T03:00:33.638Z","monitoring_at":"2026-09-27T02:50:47.908Z","resolved_at":"2026-09-27T03:00:33.609Z","impact":"maintenance","shortlink":"https://stspg.io/xm17kxkjlrt9","scheduled_for":"2026-09-27T02:16:00.000Z","scheduled_until":"2026-09-27T03:16:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-09-27T02:00:33.338Z","reminder_intervals":null,"id":"0lplqggxtxtr","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-09-27T03:00:33.609Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T03:00:33.609Z","display_at":"2026-09-27T03:00:33.609Z","deliver_notifications":true,"tweet_id":null,"id":"vjx7q38s3nsr","incident_id":"0lplqggxtxtr","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2026-09-27T02:50:47.908Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T02:50:47.908Z","display_at":"2026-09-27T02:50:47.908Z","deliver_notifications":true,"tweet_id":null,"id":"bsj29p2sjfb7","incident_id":"0lplqggxtxtr","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-09-27T02:16:07.241Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T02:16:07.241Z","display_at":"2026-09-27T02:16:07.241Z","deliver_notifications":true,"tweet_id":null,"id":"kcqsmq3mtf6j","incident_id":"0lplqggxtxtr","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-09-27T02:15:54.270Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T02:19:03.560Z","display_at":"2026-09-27T02:00:54.270Z","deliver_notifications":false,"tweet_id":null,"id":"q5xwfz0xvj34","incident_id":"0lplqggxtxtr","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"operational"}]},{"status":"scheduled","body":"Our upstream provider has scheduled maintenance for the database instances supporting your environment.\n\nMaintenance Window:\nStart: 2026-09-27 02:00 UTC\nEnd: 2026-09-27 03:00 UTC\n\nService Impact: A brief interruption in database connectivity is expected during this period.\nFor further details, please contact our support desk.","created_at":"2026-09-27T02:15:33.338Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-09-27T02:18:43.302Z","display_at":"2026-09-27T02:00:33.338Z","deliver_notifications":false,"tweet_id":null,"id":"zjq7ksnt8pcy","incident_id":"0lplqggxtxtr","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sync Cloud","created_at":"2024-07-30T19:42:10.567Z","updated_at":"2026-09-27T03:00:33.545Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"1r8hrpt7g1sg","page_id":"s16nfs5n7nmw","group_id":null},{"status":"operational","name":"Arc Cloud","created_at":"2024-07-30T19:42:21.142Z","updated_at":"2026-09-27T03:00:33.567Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"sb931g57jjvl","page_id":"s16nfs5n7nmw","group_id":null}]},{"name":"Scheduled Maintenance for Connect AI","status":"completed","created_at":"2026-08-23T05:06:26.791Z","updated_at":"2026-08-28T08:03:02.072Z","monitoring_at":null,"resolved_at":"2026-08-28T08:03:02.040Z","impact":"maintenance","shortlink":"https://stspg.io/99w43bf7t2n0","scheduled_for":"2026-08-28T06:00:00.000Z","scheduled_until":"2026-08-28T09:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-28T05:00:16.611Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-23T05:06:26.760Z","reminder_intervals":null,"id":"crpgh5tfx9j5","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-28T08:03:02.040Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T08:03:02.040Z","display_at":"2026-08-28T08:03:02.040Z","deliver_notifications":true,"tweet_id":null,"id":"rqmwxxpk7vgs","incident_id":"crpgh5tfx9j5","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"under_maintenance","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"under_maintenance","new_status":"operational"},{"code":"m6gljncxnq1n","name":"Connect AI - Virtual SQL Server","old_status":"under_maintenance","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"under_maintenance","new_status":"operational"},{"code":"r2zh6dh96msq","name":"Connect AI - Auth0 Email Delivery","old_status":"under_maintenance","new_status":"operational"},{"code":"897fjww5ggt5","name":"Connect AI - Google Sheets Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"vzz06kn20wpc","name":"Connect AI - Microsoft Excel Integration","old_status":"under_maintenance","new_status":"operational"},{"code":"y5lws6tndjkv","name":"Connect AI - Documentation","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-28T06:00:17.935Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T06:00:17.935Z","display_at":"2026-08-28T06:00:17.935Z","deliver_notifications":true,"tweet_id":null,"id":"rs5pd36cwl7l","incident_id":"crpgh5tfx9j5","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"under_maintenance"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"under_maintenance"},{"code":"m6gljncxnq1n","name":"Connect AI - Virtual SQL Server","old_status":"operational","new_status":"under_maintenance"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"under_maintenance"},{"code":"r2zh6dh96msq","name":"Connect AI - Auth0 Email Delivery","old_status":"operational","new_status":"under_maintenance"},{"code":"897fjww5ggt5","name":"Connect AI - Google Sheets Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"vzz06kn20wpc","name":"Connect AI - Microsoft Excel Integration","old_status":"operational","new_status":"under_maintenance"},{"code":"y5lws6tndjkv","name":"Connect AI - Documentation","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-28T05:00:16.411Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-28T05:00:16.411Z","display_at":"2026-08-28T05:00:16.411Z","deliver_notifications":true,"tweet_id":null,"id":"vjq5ryhpt4xq","incident_id":"crpgh5tfx9j5","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing scheduled maintenance during this time.","created_at":"2026-08-23T05:06:26.885Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-23T05:06:26.885Z","display_at":"2026-08-23T05:06:26.885Z","deliver_notifications":true,"tweet_id":null,"id":"82l3z8sj2zsl","incident_id":"crpgh5tfx9j5","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"m6gljncxnq1n","name":"Connect AI - Virtual SQL Server","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"},{"code":"r2zh6dh96msq","name":"Connect AI - Auth0 Email Delivery","old_status":"operational","new_status":"operational"},{"code":"897fjww5ggt5","name":"Connect AI - Google Sheets Integration","old_status":"operational","new_status":"operational"},{"code":"vzz06kn20wpc","name":"Connect AI - Microsoft Excel Integration","old_status":"operational","new_status":"operational"},{"code":"y5lws6tndjkv","name":"Connect AI - Documentation","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard UI","created_at":"2022-08-29T18:09:44.032Z","updated_at":"2026-08-28T08:03:01.809Z","position":1,"description":"Main Application UI","showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"xy0t4sjcb164","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"OData API","created_at":"2022-08-29T18:11:15.368Z","updated_at":"2026-08-28T08:03:01.839Z","position":2,"description":null,"showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"5g5nshkzgr2f","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Virtual SQL Server","created_at":"2022-08-29T18:11:04.392Z","updated_at":"2026-08-28T08:03:01.862Z","position":3,"description":null,"showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"m6gljncxnq1n","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Query API","created_at":"2022-08-29T18:10:45.784Z","updated_at":"2026-08-28T08:03:01.886Z","position":4,"description":"Query processing REST API","showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"7f4pqzfsgmgy","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Auth0 Email Delivery","created_at":"2022-12-07T16:14:29.497Z","updated_at":"2026-08-28T08:03:01.913Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"r2zh6dh96msq","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Google Sheets Integration","created_at":"2025-10-29T17:42:25.212Z","updated_at":"2026-08-28T08:03:01.942Z","position":7,"description":null,"showcase":true,"start_date":"2025-10-29T00:00:00.000Z","id":"897fjww5ggt5","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Microsoft Excel Integration","created_at":"2025-10-29T17:42:45.769Z","updated_at":"2026-08-28T08:03:01.967Z","position":8,"description":null,"showcase":true,"start_date":"2025-10-29T00:00:00.000Z","id":"vzz06kn20wpc","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Documentation","created_at":"2025-10-29T17:43:07.528Z","updated_at":"2026-08-28T08:03:01.992Z","position":9,"description":null,"showcase":true,"start_date":"2025-10-29T00:00:00.000Z","id":"y5lws6tndjkv","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"}]},{"name":"Scheduled Maintenance For Arc and Sync","status":"completed","created_at":"2026-08-23T05:09:27.881Z","updated_at":"2026-08-27T12:21:01.589Z","monitoring_at":null,"resolved_at":"2026-08-27T08:13:17.554Z","impact":"maintenance","shortlink":"https://stspg.io/gj6rxw298lh5","scheduled_for":"2026-08-27T06:00:00.000Z","scheduled_until":"2026-08-27T09:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-27T05:00:25.659Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-23T05:09:27.873Z","reminder_intervals":null,"id":"qs3cm3wc0w5k","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"completed","body":"This maintenance is complete","created_at":"2026-08-27T08:13:17.554Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T12:21:01.551Z","display_at":"2026-08-27T08:13:17.554Z","deliver_notifications":true,"tweet_id":null,"id":"tr1r3x5cfy60","incident_id":"qs3cm3wc0w5k","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-27T06:00:08.314Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T06:00:08.314Z","display_at":"2026-08-27T06:00:08.314Z","deliver_notifications":true,"tweet_id":null,"id":"y3tfhz4y056r","incident_id":"qs3cm3wc0w5k","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-27T05:00:25.446Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-27T05:00:25.446Z","display_at":"2026-08-27T05:00:25.446Z","deliver_notifications":true,"tweet_id":null,"id":"1b2hhgqkh02l","incident_id":"qs3cm3wc0w5k","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"We will be undergoing a scheduled Maintenance at this time","created_at":"2026-08-23T05:09:27.953Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-23T05:09:27.953Z","display_at":"2026-08-23T05:09:27.953Z","deliver_notifications":true,"tweet_id":null,"id":"mr8bvg6fchz5","incident_id":"qs3cm3wc0w5k","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sync Cloud","created_at":"2024-07-30T19:42:10.567Z","updated_at":"2026-09-27T03:00:33.545Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"1r8hrpt7g1sg","page_id":"s16nfs5n7nmw","group_id":null},{"status":"operational","name":"Arc Cloud","created_at":"2024-07-30T19:42:21.142Z","updated_at":"2026-09-27T03:00:33.567Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"sb931g57jjvl","page_id":"s16nfs5n7nmw","group_id":null}]},{"name":"Scheduled Maintenance for Arc and Sync (Upstream Provider)","status":"completed","created_at":"2026-08-16T02:00:15.812Z","updated_at":"2026-08-16T03:23:07.311Z","monitoring_at":null,"resolved_at":"2026-08-16T03:23:07.279Z","impact":"maintenance","shortlink":"https://stspg.io/n67zs925l1m5","scheduled_for":"2026-08-16T02:23:00.000Z","scheduled_until":"2026-08-16T03:23:00.000Z","scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-08-16T02:00:15.812Z","reminder_intervals":null,"id":"7v1q1vzc94lv","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-16T03:23:07.279Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-16T03:23:07.279Z","display_at":"2026-08-16T03:23:07.279Z","deliver_notifications":true,"tweet_id":null,"id":"cw1x82g0hngt","incident_id":"7v1q1vzc94lv","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-16T02:23:07.355Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-16T02:23:07.355Z","display_at":"2026-08-16T02:23:07.355Z","deliver_notifications":true,"tweet_id":null,"id":"mqn243t5xw8c","incident_id":"7v1q1vzc94lv","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Our upstream provider has scheduled maintenance for the database instances supporting your environment.\n\nMaintenance Window:\nStart: 2026-08-16 02:00 UTC\nEnd: 2026-08-16 03:00 UTC\n\nService Impact: A brief interruption in database connectivity is expected during this period.\nFor further details, please contact our support desk.","created_at":"2026-08-16T02:22:15.812Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-16T02:26:27.370Z","display_at":"2026-08-16T02:00:15.812Z","deliver_notifications":false,"tweet_id":null,"id":"mpksy2nrr82s","incident_id":"7v1q1vzc94lv","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sync Cloud","created_at":"2024-07-30T19:42:10.567Z","updated_at":"2026-09-27T03:00:33.545Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"1r8hrpt7g1sg","page_id":"s16nfs5n7nmw","group_id":null},{"status":"operational","name":"Arc Cloud","created_at":"2024-07-30T19:42:21.142Z","updated_at":"2026-09-27T03:00:33.567Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"sb931g57jjvl","page_id":"s16nfs5n7nmw","group_id":null}]},{"name":"Connect AI - Down","status":"resolved","created_at":"2026-08-13T09:44:23.000Z","updated_at":"2026-08-13T10:46:57.818Z","monitoring_at":"2026-08-13T10:23:08.000Z","resolved_at":"2026-08-13T10:41:35.000Z","impact":"critical","shortlink":"https://stspg.io/9kq62b5s34lp","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"critical","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-08-13T09:44:23.000Z","reminder_intervals":null,"id":"n03q97rmff1g","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"resolved","body":"The DNS record conflict affecting cloud.cdata.com has been completely resolved. All systems are operational, and routing through Cloudflare is fully restored. We apologize for any inconvenience caused.","created_at":"2026-08-13T10:41:35.636Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T10:46:43.603Z","display_at":"2026-08-13T10:41:35.000Z","deliver_notifications":true,"tweet_id":null,"id":"x7yd0q6wmlr4","incident_id":"n03q97rmff1g","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"We are continuing to monitor for any further issues.","created_at":"2026-08-13T10:25:05.137Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T10:25:05.137Z","display_at":"2026-08-13T10:25:05.137Z","deliver_notifications":true,"tweet_id":null,"id":"9ln1hmd3yy29","incident_id":"n03q97rmff1g","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"}]},{"status":"monitoring","body":"The DNS conflict in Cloudflare has been corrected, and traffic is beginning to reroute properly. We are actively monitoring DNS propagation and traffic recovery across all regions to ensure full stability.","created_at":"2026-08-13T10:23:08.838Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T10:46:25.502Z","display_at":"2026-08-13T10:23:08.000Z","deliver_notifications":true,"tweet_id":null,"id":"rnc5w8ckxvvk","incident_id":"n03q97rmff1g","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"}]},{"status":"identified","body":"The root cause has been identified as a conflicting DNS entry within Cloudflare for cloud.cdata.com. Engineers are updating the DNS zone configuration to clear the conflicting record and restore proper traffic routing. Updates will follow as changes propagate.","created_at":"2026-08-13T10:23:01.200Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T10:46:02.727Z","display_at":"2026-08-13T10:23:01.000Z","deliver_notifications":true,"tweet_id":null,"id":"cfn9gs7xwd1c","incident_id":"n03q97rmff1g","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are currently investigating reports of connectivity and routing issues impacting cloud.cdata.com. Our engineering team has identified a DNS configuration conflict within our CDN/DNS provider (Cloudflare) and is actively working to resolve the issue. Users may experience timeouts or failure to reach the service. Next update in 30 minutes.","created_at":"2026-08-13T10:05:23.767Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-13T10:46:57.814Z","display_at":"2026-08-13T09:44:23.000Z","deliver_notifications":true,"tweet_id":null,"id":"1z2bfvymlq77","incident_id":"n03q97rmff1g","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard UI","created_at":"2022-08-29T18:09:44.032Z","updated_at":"2026-08-28T08:03:01.809Z","position":1,"description":"Main Application UI","showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"xy0t4sjcb164","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"OData API","created_at":"2022-08-29T18:11:15.368Z","updated_at":"2026-08-28T08:03:01.839Z","position":2,"description":null,"showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"5g5nshkzgr2f","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Query API","created_at":"2022-08-29T18:10:45.784Z","updated_at":"2026-08-28T08:03:01.886Z","position":4,"description":"Query processing REST API","showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"7f4pqzfsgmgy","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"}]},{"name":"Scheduled Maintenance For Arc and Sync (Upstream Provider)","status":"completed","created_at":"2026-07-28T03:48:18.456Z","updated_at":"2026-08-09T03:00:07.409Z","monitoring_at":null,"resolved_at":"2026-08-09T03:00:07.369Z","impact":"maintenance","shortlink":"https://stspg.io/74jgcjgf8mym","scheduled_for":"2026-08-09T02:00:00.000Z","scheduled_until":"2026-08-09T03:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-08-09T01:01:07.866Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-07-28T03:48:18.446Z","reminder_intervals":null,"id":"z1xyxyf42c24","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-08-09T03:00:07.369Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T03:00:07.369Z","display_at":"2026-08-09T03:00:07.369Z","deliver_notifications":true,"tweet_id":null,"id":"3wp5lrts5g1x","incident_id":"z1xyxyf42c24","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"operational"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-08-09T02:00:08.919Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T02:00:08.919Z","display_at":"2026-08-09T02:00:08.919Z","deliver_notifications":true,"tweet_id":null,"id":"h96m7m9w8f84","incident_id":"z1xyxyf42c24","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-08-09T01:01:07.696Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-08-09T01:01:07.696Z","display_at":"2026-08-09T01:01:07.696Z","deliver_notifications":true,"tweet_id":null,"id":"mzywcsr2xk1w","incident_id":"z1xyxyf42c24","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Scheduled Upstream Maintenance: Our infrastructure provider will be performing scheduled maintenance on managed resources. You may experience brief intermittent drops or elevated latency during this period, but no extended downtime is expected.","created_at":"2026-07-28T03:48:18.516Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-07-28T03:48:18.516Z","display_at":"2026-07-28T03:48:18.516Z","deliver_notifications":true,"tweet_id":null,"id":"56rdxr7gld3v","incident_id":"z1xyxyf42c24","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sync Cloud","created_at":"2024-07-30T19:42:10.567Z","updated_at":"2026-09-27T03:00:33.545Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"1r8hrpt7g1sg","page_id":"s16nfs5n7nmw","group_id":null},{"status":"operational","name":"Arc Cloud","created_at":"2024-07-30T19:42:21.142Z","updated_at":"2026-09-27T03:00:33.567Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"sb931g57jjvl","page_id":"s16nfs5n7nmw","group_id":null}]},{"name":"Connect AI","status":"resolved","created_at":"2026-06-24T16:53:10.000Z","updated_at":"2026-06-24T16:59:43.841Z","monitoring_at":null,"resolved_at":"2026-06-24T16:59:43.827Z","impact":"critical","shortlink":"https://stspg.io/9f0ds5kfgcxb","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":null,"scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-06-24T16:53:10.000Z","reminder_intervals":null,"id":"2ykt0mj3gmk5","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"resolved","body":"This incident has been resolved.","created_at":"2026-06-24T16:59:43.827Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T16:59:43.827Z","display_at":"2026-06-24T16:59:43.827Z","deliver_notifications":true,"tweet_id":null,"id":"6w0c4djhl0nn","incident_id":"2ykt0mj3gmk5","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"operational"},{"code":"m6gljncxnq1n","name":"Connect AI - Virtual SQL Server","old_status":"operational","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"operational"},{"code":"r2zh6dh96msq","name":"Connect AI - Auth0 Email Delivery","old_status":"operational","new_status":"operational"},{"code":"897fjww5ggt5","name":"Connect AI - Google Sheets Integration","old_status":"operational","new_status":"operational"},{"code":"vzz06kn20wpc","name":"Connect AI - Microsoft Excel Integration","old_status":"operational","new_status":"operational"},{"code":"y5lws6tndjkv","name":"Connect AI - Documentation","old_status":"operational","new_status":"operational"}]},{"status":"investigating","body":"We are continuing to investigate this issue.","created_at":"2026-06-24T16:59:19.967Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T16:59:19.967Z","display_at":"2026-06-24T16:59:19.967Z","deliver_notifications":true,"tweet_id":null,"id":"kqtyz8zzw0hh","incident_id":"2ykt0mj3gmk5","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"major_outage","new_status":"operational"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"major_outage","new_status":"operational"},{"code":"m6gljncxnq1n","name":"Connect AI - Virtual SQL Server","old_status":"major_outage","new_status":"operational"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"major_outage","new_status":"operational"},{"code":"r2zh6dh96msq","name":"Connect AI - Auth0 Email Delivery","old_status":"major_outage","new_status":"operational"},{"code":"897fjww5ggt5","name":"Connect AI - Google Sheets Integration","old_status":"major_outage","new_status":"operational"},{"code":"vzz06kn20wpc","name":"Connect AI - Microsoft Excel Integration","old_status":"major_outage","new_status":"operational"},{"code":"y5lws6tndjkv","name":"Connect AI - Documentation","old_status":"major_outage","new_status":"operational"}]},{"status":"investigating","body":"We have resolved the issue.","created_at":"2026-06-24T16:53:10.252Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-06-24T16:58:43.049Z","display_at":"2026-06-24T16:53:10.000Z","deliver_notifications":true,"tweet_id":null,"id":"hd8m1v2357mg","incident_id":"2ykt0mj3gmk5","custom_tweet":null,"affected_components":[{"code":"xy0t4sjcb164","name":"Connect AI - Dashboard UI","old_status":"operational","new_status":"major_outage"},{"code":"5g5nshkzgr2f","name":"Connect AI - OData API","old_status":"operational","new_status":"major_outage"},{"code":"m6gljncxnq1n","name":"Connect AI - Virtual SQL Server","old_status":"operational","new_status":"major_outage"},{"code":"7f4pqzfsgmgy","name":"Connect AI - Query API","old_status":"operational","new_status":"major_outage"},{"code":"r2zh6dh96msq","name":"Connect AI - Auth0 Email Delivery","old_status":"operational","new_status":"major_outage"},{"code":"897fjww5ggt5","name":"Connect AI - Google Sheets Integration","old_status":"operational","new_status":"major_outage"},{"code":"vzz06kn20wpc","name":"Connect AI - Microsoft Excel Integration","old_status":"operational","new_status":"major_outage"},{"code":"y5lws6tndjkv","name":"Connect AI - Documentation","old_status":"operational","new_status":"major_outage"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Dashboard UI","created_at":"2022-08-29T18:09:44.032Z","updated_at":"2026-08-28T08:03:01.809Z","position":1,"description":"Main Application UI","showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"xy0t4sjcb164","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"OData API","created_at":"2022-08-29T18:11:15.368Z","updated_at":"2026-08-28T08:03:01.839Z","position":2,"description":null,"showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"5g5nshkzgr2f","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Virtual SQL Server","created_at":"2022-08-29T18:11:04.392Z","updated_at":"2026-08-28T08:03:01.862Z","position":3,"description":null,"showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"m6gljncxnq1n","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Query API","created_at":"2022-08-29T18:10:45.784Z","updated_at":"2026-08-28T08:03:01.886Z","position":4,"description":"Query processing REST API","showcase":true,"start_date":"2022-08-29T00:00:00.000Z","id":"7f4pqzfsgmgy","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Auth0 Email Delivery","created_at":"2022-12-07T16:14:29.497Z","updated_at":"2026-08-28T08:03:01.913Z","position":6,"description":null,"showcase":false,"start_date":null,"id":"r2zh6dh96msq","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Google Sheets Integration","created_at":"2025-10-29T17:42:25.212Z","updated_at":"2026-08-28T08:03:01.942Z","position":7,"description":null,"showcase":true,"start_date":"2025-10-29T00:00:00.000Z","id":"897fjww5ggt5","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Microsoft Excel Integration","created_at":"2025-10-29T17:42:45.769Z","updated_at":"2026-08-28T08:03:01.967Z","position":8,"description":null,"showcase":true,"start_date":"2025-10-29T00:00:00.000Z","id":"vzz06kn20wpc","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"},{"status":"operational","name":"Documentation","created_at":"2025-10-29T17:43:07.528Z","updated_at":"2026-08-28T08:03:01.992Z","position":9,"description":null,"showcase":true,"start_date":"2025-10-29T00:00:00.000Z","id":"y5lws6tndjkv","page_id":"s16nfs5n7nmw","group_id":"1t0bp63pgrrq"}]},{"name":"Degraded Performance due to Metadatacache — Connect AI (Resolved)","status":"resolved","created_at":"2026-03-24T01:30:00.000Z","updated_at":"2026-03-26T03:52:06.598Z","monitoring_at":null,"resolved_at":"2026-03-24T01:30:00.000Z","impact":"minor","shortlink":"https://stspg.io/9tlf05rwjmp7","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"minor","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-25T05:42:06.635Z","reminder_intervals":null,"id":"7gqbk82v4bgn","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"resolved","body":"[RESOLVED] We have resolved the issue affecting Connect AI performance. All systems are operating normally.\n\nImpact: Users may have experienced slow connection response times, delayed query execution, or timeouts during the affected window. We apologize for the inconvenience and are reviewing our alerting and cache health monitoring to prevent recurrence.","created_at":"2026-03-25T05:42:06.691Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-25T05:42:06.691Z","display_at":"2026-03-24T01:30:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"jh9z2cxbdtvn","incident_id":"7gqbk82v4bgn","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]},{"name":"Scheduled Maintenance For Arc and Sync","status":"completed","created_at":"2026-03-19T03:27:00.743Z","updated_at":"2026-03-22T02:25:20.452Z","monitoring_at":"2026-03-22T02:21:17.485Z","resolved_at":"2026-03-22T02:25:20.435Z","impact":"maintenance","shortlink":"https://stspg.io/rhprp5l3lxsh","scheduled_for":"2026-03-22T02:00:00.000Z","scheduled_until":"2026-03-22T03:00:00.000Z","scheduled_remind_prior":true,"scheduled_reminded_at":"2026-03-22T01:00:13.666Z","impact_override":null,"scheduled_auto_in_progress":true,"scheduled_auto_completed":true,"metadata":{},"started_at":"2026-03-19T03:27:00.737Z","reminder_intervals":null,"id":"5j7yxc0lhh6v","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"completed","body":"The scheduled maintenance has been completed.","created_at":"2026-03-22T02:25:20.435Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T02:25:20.435Z","display_at":"2026-03-22T02:25:20.435Z","deliver_notifications":true,"tweet_id":null,"id":"sxzzddttlxgh","incident_id":"5j7yxc0lhh6v","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"operational"}]},{"status":"verifying","body":"We are continuing to verify the maintenance items.","created_at":"2026-03-22T02:24:39.580Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T02:24:39.580Z","display_at":"2026-03-22T02:24:39.580Z","deliver_notifications":true,"tweet_id":null,"id":"xxlc6dg6wc8q","incident_id":"5j7yxc0lhh6v","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"verifying","body":"Verification is currently underway for the maintenance items.","created_at":"2026-03-22T02:21:17.485Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T02:21:17.485Z","display_at":"2026-03-22T02:21:17.485Z","deliver_notifications":true,"tweet_id":null,"id":"zsv5hbqwllpk","incident_id":"5j7yxc0lhh6v","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"under_maintenance","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"under_maintenance","new_status":"under_maintenance"}]},{"status":"in_progress","body":"Scheduled maintenance is currently in progress. We will provide updates as necessary.","created_at":"2026-03-22T02:00:15.497Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T02:00:15.497Z","display_at":"2026-03-22T02:00:15.497Z","deliver_notifications":true,"tweet_id":null,"id":"nlqqhjpkl2tk","incident_id":"5j7yxc0lhh6v","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"under_maintenance"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"under_maintenance"}]},{"status":"scheduled","body":"Maintenance will begin as scheduled in 60 minutes.","created_at":"2026-03-22T01:00:13.537Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-22T01:00:13.537Z","display_at":"2026-03-22T01:00:13.537Z","deliver_notifications":true,"tweet_id":null,"id":"35h47hrfbh3h","incident_id":"5j7yxc0lhh6v","custom_tweet":null,"affected_components":null},{"status":"scheduled","body":"Our upstream provider has scheduled maintenance for the database instances supporting your environment.\n\nMaintenance Window:\nStart: 2026-03-22 02:00 GMT\nEnd: 2026-03-22 03:00 GMT\n\nService Impact: A brief interruption in database connectivity is expected during this period.\nFor further details, please contact our support desk.","created_at":"2026-03-19T03:27:00.792Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-19T03:27:00.792Z","display_at":"2026-03-19T03:27:00.792Z","deliver_notifications":true,"tweet_id":null,"id":"zly28dtzff6q","incident_id":"5j7yxc0lhh6v","custom_tweet":null,"affected_components":[{"code":"1r8hrpt7g1sg","name":"Sync Cloud","old_status":"operational","new_status":"operational"},{"code":"sb931g57jjvl","name":"Arc Cloud","old_status":"operational","new_status":"operational"}]}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[{"status":"operational","name":"Sync Cloud","created_at":"2024-07-30T19:42:10.567Z","updated_at":"2026-09-27T03:00:33.545Z","position":2,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"1r8hrpt7g1sg","page_id":"s16nfs5n7nmw","group_id":null},{"status":"operational","name":"Arc Cloud","created_at":"2024-07-30T19:42:21.142Z","updated_at":"2026-09-27T03:00:33.567Z","position":3,"description":null,"showcase":true,"start_date":"2024-07-30T00:00:00.000Z","id":"sb931g57jjvl","page_id":"s16nfs5n7nmw","group_id":null}]},{"name":"Service Interruption: Arc Cloud/Sync Cloud - Azure Database Maintenance","status":"resolved","created_at":"2026-03-15T02:00:00.000Z","updated_at":"2026-03-16T04:38:53.697Z","monitoring_at":null,"resolved_at":"2026-03-15T02:00:00.000Z","impact":"major","shortlink":"https://stspg.io/y3h4q9p4by0q","scheduled_for":null,"scheduled_until":null,"scheduled_remind_prior":false,"scheduled_reminded_at":null,"impact_override":"major","scheduled_auto_in_progress":false,"scheduled_auto_completed":false,"metadata":{},"started_at":"2026-03-15T02:00:00.000Z","reminder_intervals":null,"id":"ndbcf8rxfsrt","page_id":"s16nfs5n7nmw","incident_updates":[{"status":"resolved","body":"Status: Resolved\n\nSummary:\nBetween 02:05 - 03:17 UTC, several customers experienced intermittent connectivity issues or total unavailability of their instances. Our platform engineering team identified the cause as a scheduled maintenance and patching operation performed by our upstream cloud provider, Microsoft Azure, on the PostgreSQL database infrastructure.\n\nWhat Happened?\nAzure initiated a mandatory security and stability patch for the database clusters. During this process, the database instances underwent a restart to apply the updates.\n\nActions Taken:\nImmediate: Our Platform Engineering team monitored the recovery of all affected database to ensure they returned to a \"Healthy\" state.\nVerification: We have verified that all customer data remains intact and that application services have re-established connections.\n\nFuture Prevention:\nTo minimize the impact of future provider maintenance, we are currently:\nAdjusting Maintenance Windows to occur during the lowest-traffic periods for our global customer base.\nEnhancing application-level connection retries to better handle transient provider restarts.\n\nWe apologize for the disruption to your workflow.","created_at":"2026-03-16T02:32:19.570Z","wants_twitter_update":false,"twitter_updated_at":null,"updated_at":"2026-03-16T04:38:53.629Z","display_at":"2026-03-15T02:00:00.000Z","deliver_notifications":false,"tweet_id":null,"id":"ks3y0h0r8z5y","incident_id":"ndbcf8rxfsrt","custom_tweet":null,"affected_components":null}],"postmortem_body":null,"postmortem_body_last_updated_at":null,"postmortem_ignored":false,"postmortem_published_at":null,"postmortem_notified_subscribers":false,"postmortem_notified_twitter":false,"components":[]}]
}